Returns & Exchanges

At RBLZ, we stand by our quality. Please read our Return & Exchange policy carefully before placing an order.

ELIGIBILITY WINDOW

  • All return or exchange requests must be initiated within 7 days after delivery.
  • Requests made after 7 days will not be entertained under any circumstances.

EXCHANGES

  • Exchanges are accepted for size issues or damaged products only.
  • The exchange courier charges are PKR 550, to be paid by the customer.
  • Products must be unused, unworn, unwashed, and in original packaging with tags intact.
  • Once the exchanged item is received and approved, the replacement will be dispatched.

RETURNS

  • Returns are strictly accepted only if the product is damaged or faulty at the time of delivery.
  • Returns will NOT be accepted on personal preference basis, including but not limited to:
    • Liking or disliking the product
    • Change of mind
    • Style, fit, or color expectations
  • Returned items must be in original condition with packaging and tags intact.
  • If a return is approved, the refund will be processed within 4 working days after the returned item passes inspection.
  • Refunds are not guaranteed as full cash refunds and may be issued partially or entirely in the form of store credit or discount coupons, at RBLZ’s discretion.

NON-ELIGIBLE ITEMS

  • Returns or exchanges will be rejected if:
    • The request is made after 7 days of delivery
    • The product shows signs of wear, wash, or misuse
    • Tags or original packaging are missing
    • The product was damaged due to customer handling

INSPECTION & APPROVAL

  • All return and exchange requests are subject to inspection upon arrival at our warehouse.
  • RBLZ reserves the right to approve or reject any request that does not meet policy conditions.

HOW TO REQUEST

  • To initiate a return or exchange:
    • Contact our support team within 7 days after delivery
    • Share your order number and clear images/videos of the issue
    • Our team will guide you through the process

Support Hours: 10:30 AM – 6:30 PM (PKT)

FINAL DECISION

  • The final decision regarding returns and exchanges rests solely with RBLZ.
  • By placing an order on our website, you agree to this Return & Exchange Policy.

Final Note

RBLZ is built on integrity and fairness, we expect the same from our community.